Shipping & Delivery Policy

Our Commitment to Timely Delivery

At Modern Spares, we know that getting your vehicle back on the road quickly is your top priority. We are committed to processing and shipping your order accurately and efficiently.

1. Order Processing Time

Standard Processing: Most in-stock orders are processed and prepared for shipment within 1–2 business days (Monday through Friday, excluding major holidays).
Special Orders: Parts marked as "Special Order" or "Drop Shipped" may require an additional 3–5 business days for sourcing and preparation before the shipping carrier receives the package.

2. Shipping Options and Costs

Shipping costs are calculated at checkout based on the package weight, dimensions, destination, and the selected speed. We partner with major national and international carriers (e.g., FedEx, UPS, DHL) to offer competitive rates and reliable service.

Service Level	Estimated Transit Time (After Processing)	Key Notes
Standard Ground	3–7 Business Days	Most cost-effective option for non-urgent parts.
Expedited	2–3 Business Days	Recommended for time-sensitive repairs.
Overnight/Next-Day	1 Business Day	Requires order placement before 1:00 PM EST for same-day processing.

⚠️ Important: Business days do not include weekends or federal holidays. Transit times are estimates provided by the carrier and are not guaranteed by Modern Spares.

3. Tracking Your Order

Once your order has shipped, you will receive a Shipping Confirmation Email containing:

Your order details.
The name of the shipping carrier.
A tracking number and direct link to the carrier’s tracking portal.

Please allow up to 24 hours for the tracking information to become active after receiving this email.

4. Delivery Issues

Damaged Shipments: If your package arrives clearly damaged, refuse the delivery and instruct the carrier to return it to the sender. If damage is discovered after acceptance, contact us immediately (within 48 hours of delivery) and retain all original packaging materials.
Lost Packages: If tracking shows no movement or the package is deemed lost by the carrier, contact our support team. We will file a claim on your behalf and work quickly to send a replacement or issue a refund.